In keeping with the CHRISTUS Health Mission to extend the healing ministry of Jesus Christ, we guarantee to those we are privileged to serve:

• Courteous, prompt  and compassionate care.
• Concern for your special needs and privacy.
• Open, honest communication about your treatment.

If we fail to fulfill this guarantee, we encourage you to express your concerns.

We will strive to resolve your concerns to your satisfaction and keep you informed of the outcome.

HOW TO REPORT PROBLEMS AND CONCERNS

Representatives from our organization are available to work with you if you experience any conflicts, problems, concerns, questions or unmet needs regarding your stay with us, and to clarify policies and procedures pertaining to CHRISTUS Health Utah services, including your rights and responsibilities as a resident/patient/client. The presentation of such issues shall not compromise current access to care or services and/or future access to care. The following individuals are interested in receiving your input and can be reached by telephoning:

• Galen Ewer, CHRISTUS Health Utah, (801) 487-7557.
• Michael Coen, CHRISTUS Marian Center, (801) 487-7557.

If you are unable to receive satisfaction through either of these individuals and/or have a grievance to report, you may contact:

• Long Term Care Ombudsman
  Salt Lake County Aging Services
  2001 South State Street
  Salt Lake City, UT 84190
  Telephone: (801) 468-2854
  

• Health Facility Licensing
  Utah State Department of Health
  288 North 1460 West
  Salt Lake City, UT 84116
  Telephone: (801) 538-6158
  

• Adult Protective Services (APS)
  120 North 200 West
  Salt Lake City, UT 84103
  Telephone: (801) 264-7669

The public may contact the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) Office of Quality Monitoring to report any concern, or register complaints about a Joint Commission-accredited healthcare organization by either telephoning
1-800-994-6610 or emailing complaint@jcaho.org.